Raquel's CV
Profile summary
Adaptable Inside Sales Representative and Buyers Agent Support with 34 years of experience across 16 organizations. Transitions from a background in healthcare administration and technical support to focus on lead generation, CRM management, and sales cycle execution. Maintains a record of managing 30,000 qualified leads and executing targeted outreach campaigns. Committed to data integrity and client engagement through precise documentation and adherence to service level agreements.
Career highlights
Lead Generation: Generated 30,000 in qualified leads over 3 months by contacting 6,000 accounts through outbound and email campaigns for U.S. representatives.
Sales Performance: Met individual sales quotas by executing targeted inbound and outbound calling campaigns while maintaining CRM documentation to track customer interactions.
Technical Support: Executed first-call resolution protocols to close support tickets within 48 hours and maintained top performance rankings during the 2014 to 2016 period.
Healthcare Administration: Managed communication channels with external providers to secure approvals and verified documentation accuracy for healthcare members during the 2020 to 2022 period.
Key skills
Professional experience
Defined outbound sales strategy and lead qualification processes, steering support for U.S. sales representatives. Managed account outreach workflows and data analysis to align regional sales efforts with broader business objectives.
- Generated 30,000 in qualified leads over 3 months.
- Contacted 6,000 accounts through outbound and email campaigns.
- Provided actionable insights to U.S. representatives to refine targeting strategies.
- Executed multi-channel outreach sequences to identify and qualify prospective clients.
Managed insurance claim processing for Verizon subscribers, addressing account inquiries and service requirements. Facilitated product recommendations to align with user needs while maintaining service quality standards.
- Processed Verizon insurance claims and resolved account inquiries to ensure service continuity.
- Recommended additional product options to customers during service interactions.
Coordinated administrative workflows and regulatory adherence within the healthcare operations division. Facilitated communication between external service providers and internal departments to maintain documentation standards.
- Managed communication channels with external providers to secure necessary approvals within established timelines.
- Verified documentation accuracy and maintained compliance with internal protocols during the 2020 to 2022 period.
Steered outbound sales operations for logistics service offerings. Managed the full sales cycle from initial outreach to contract finalization, focusing on expanding service adoption within the existing client base.
- Promoted logistics products to prospective clients to secure new service agreements.
- Upsold additional service tiers to existing accounts to increase contract value.
- Exceeded assigned sales targets through consistent outreach and pipeline management.
Managed technical support operations for a high-volume client base. Addressed complex system inquiries and maintained service standards to ensure consistent resolution of user concerns.
- Resolved technical issues to maintain service quality during 2016 and 2017.
- Executed troubleshooting protocols to address customer inquiries.
Managed technical support operations for a high-volume service center. Coordinated resolution workflows for incoming inquiries while maintaining service standards across the department.
- Ensured first-call resolution for all technical inquiries within 48 hours.
- Ranked as a top performer based on internal performance metrics during 2014 and 2016.
Processed sensitive healthcare member information within a freelance capacity. Maintained data integrity and confidentiality standards while managing high volumes of records during the 2013 to 2014 period.
- Executed accurate entry of confidential healthcare member data into internal systems.
- Applied strict privacy protocols to ensure the security of patient records.
Managed member inquiries regarding healthcare coverage and claim status. Facilitated communication between policyholders and internal departments to resolve complex service issues.
- Educated members on specific plan benefits and claim submission requirements.
- Resolved escalated service inquiries by coordinating with internal teams to address coverage discrepancies.
Executed sales operations for inbound and outbound customer acquisition campaigns. Managed client interactions and maintained data integrity within the CRM system to ensure accurate tracking of sales activities.
- Met established sales quotas by conducting outbound outreach and managing inbound customer inquiries.
- Documented all client communications and transaction details in the CRM to maintain accurate records of sales progress.
Shaped outbound lead generation strategy for U.S. market operations. Steered account outreach initiatives and provided data-driven insights to sales representatives to refine targeting and engagement workflows.
- Generated 30,000 in qualified leads over 3 months by contacting 6,000 accounts.
- Executed outbound email campaigns and provided actionable insights to U.S. representatives.
Steered customer service operations for insurance claims, managing direct inquiries and product recommendations. Facilitated communication between policyholders and internal systems to maintain service standards.
- Resolved insurance claim inquiries by verifying policy details and documentation requirements.
- Recommended additional coverage options to customers during service interactions.
- Maintained compliance with internal documentation standards for all processed claims.
Influenced regional market penetration by managing the full sales cycle for logistics service offerings. Reported to the Sales Director while coordinating with cross-functional teams to align service delivery with client requirements between 2017 and 2020.
- Repositioned logistics service portfolios to address specific client operational needs.
- Executed upsell strategies for existing accounts to expand service adoption.
Managed technical support operations for a high-volume client base. Addressed hardware and software inquiries while maintaining service standards across the 2016 to 2017 period.
- Executed troubleshooting protocols to resolve hardware and software malfunctions for end users.
- Coordinated with internal teams to address recurring technical issues and stabilize service delivery.
Managed technical support inquiries and customer service requests for a high-volume contact center. Addressed complex user issues while maintaining adherence to internal service level agreements and quality standards.
- Executed first-call resolution protocols to close support tickets within 48 hours.
- Maintained performance rankings among the top tier of representatives during the 2014 to 2016 period.
Processed sensitive healthcare records for a diverse member base. Maintained strict adherence to privacy protocols while ensuring data integrity across internal systems.
- Executed daily data entry tasks for healthcare member files during 2013 and 2014.
- Verified accuracy of confidential information to support administrative compliance.
Facilitated member understanding of complex healthcare coverage and benefit structures. Resolved escalated inquiries by interpreting policy documentation and coordinating with internal departments to ensure accurate claim processing.
- Interpreted benefit plans to clarify coverage details for members.
- Resolved escalated claim disputes by auditing account history and correcting processing errors.
Executed sales operations within a high-volume contact center environment. Managed the full lifecycle of customer interactions, maintaining accurate records and ensuring adherence to established communication protocols.
- Met individual sales quotas by executing targeted inbound and outbound calling campaigns.
- Maintained CRM documentation to track customer interactions and support data integrity.
Education
Social Science
Computer Programming